Chapman Acura Reviews

Service advisor Justin Gibson provided excellent service. He provides detail service information so I can make an informed decision what needs to be done.

I took my 2023 MDX in to the Chapman service center for some concerning issues with my interior. JOSH FABER the assistant service manager oversaw my claim. Josh was so supportive, and understanding throughout the process of getting my claim resolved. Most importantly Josh always followed up with me and kept me updated on the status. One day I heard a loud screeching sound coming from my rear tire. I called Josh to ask him if I could bring it in to get looked at. He wanted to make sure it was safe to drive before driving it in, so he drove out to look at the tire and assured me I could drive it to the service center. Josh has gone above and beyond for me. He has excellent customer service skills and genuinely cares about his customers. I was very pleased with the outcome of my claim. Thank you so much Josh for all your help with my claim and rescuing me. See you at my next maintenance service appointment!! Francine Ortiz

We brought our RDX in last Friday for a service appointment. The advisor we had did great and was timely in getting us information. We did review that a few extra things needed to be changed, and I did agree after seeing the estimate. When it came time to pay, the actual price was drastically different than then estimate. It was about a $160 difference between the actual cost and estimate. My only knock is that I think you guys should be able to give your customers a more accurate estimate of service costs because that was a bit outrageous of a difference.

I always have a good experience when I bring my car in. Rene is great and his customer service is awesome. I always get true information. They don’t find thing wrong to get into your pockets. They are honest with the repairs.

From the initial greeting to the final signature Alex was terrific.

Had the best experience here at Chapman Acura. Javier was outstanding. He didn’t push us in to something we didn’t want. I bought that day a Mustang. He was so great and helped us out on our questions about the car. I would go back and make sure people know how great he is. Thank you Javier for a great job!!!

Excellent service

First time working with Alex, a new service advisor and he was really nice… explains everything really well

We had a great experience! Our contact person who did all the work explained everything. He was polite and professional. I think he said he was originally from Topeka, Kansas. I had lived in Kansas so that was a fun connection!

Went in for a ECU reprogram on an 2000 Acura Integra, and was met with quick “welcome and how can we help you?” From there it was a smooth experience. Everyone there seemed to care about me and the car despite being there for the first time, and it being an old car. Justin Gibson was just great and really felt like I could talk with him about exactly what I needed. Overall, great experience.

Smooth process, start to finish

Rene was incredibly helpful in regards to my service, not only did he get it don’t quickly but he also made the visit a pleasant one. If I have the option I would only have him handle my vehicles for the foreseeable future.

Couldn’t be happier with Greg’s professional service.

Couldn’t be happier with the professional and thorough service.

Justin and service team have never let me down.

As I pulled in the Service person met me at the door of the car. Asked if there was any additional service I needed besides what I had originally scheduled for. When my car was finished he went over the multipoint inspection with me. The service did not take as long as I expected.

Justin Gibson provided outstanding service as usual. He always keeps me informed on the status of service being done.

Had my annual srvc. on my 2015 MDX @ 42,808 miles......RO #666443. Alex Robertson was my service advisor. Alex was very personable, nice young man. He did a great job. Will ask for him in the future.

Rene was awesome as usual. Nothing but 5 stars for his greeting, demeanor, professionalism and attitude. Super Service Advisor ??

Norman (Manager) and Greg were down rite incredibly awesome.

Marco and everyone we met at Chapman Acura were very nice and helpful. The whole experience was extremely pleasant.

I had a brake light and cruise control and lane departure warnings on my dash after a small bump into another vehicle. I thought I possibly needed engine work and made an appointment to see the service department. When I arrived, the tech directed me to Chapman or another collision center saying that I really didn't need an engine inspection and he didn't want to have to charge me for it needlessly. I really really appreciated that.

I had a great experience working with Arlene. She was on top of everything helped me through the process of purchasing my used but new car to me and she was very nice. Polite answered all my questions I needed overall I would recommend her to anybody who goes in and is looking for Someone to help them purchase their next vehicle Thank you, Chapman Acura for a wonderful experience

Very attentive and provided us with a detailed report of our cars needs and status. Thank you

Rene was able to get me a car so that I did not have to wait at the dealership all day.

After buying over 30 vehicles in my lifetime, never had such a great experience as dealing With Eddie. Knowledgeable, courteous and understanding. What a true professional!! If you are looking to buy a vehicle go see Eddie. Chapman Acura 520 202 5902 you won't regret it!

Everything went as smoothly as I expected and Justin is an exemplary employee.

Representative was very friendly and knowledgeable. The estimated time to complete the work was 3 hours. It was completed in 1 hour and 45 minutes. I had a chance to get other things done earlier.

Customer service was amazing. Quick and efficient

Fast & good service

Great service every time I walk in Chapman Acura in Tucson

The service tech was amazing! He went over and beyond to make my first serve on my new car awesome! Great customer service ??????????

The service at Chapman is wonderful! it is easy to schedule and waiting area is comfortable!

Friendly and professional staff. Provide comprehensive assessment of the vehicle and help me focus on the priority needs. Vehicle running great following the service. My contact Justin, was very helpful and nice.

Renee & Hanse were both fantastic driving with me til we got it figured out

Everything was Great.

Excellent service advisor

We bought our hassle free RDX over the internet. Tanisha Collins gave us immediate responses to our questions in a very positive and enthusiastic manner. Greg Walsh delivered our new car to our home 150 miles from Tucson. All in all a perfect purchasing experience.

Alex was an absolute pleasure to work with. He notified me that they were running a bit behind and asked if I would like an uber. I told him I did not mind waiting. My vehicle was serviced in what I thought was in a normal time frame , and he also went over my inspection findings. Extremely pleased with my service.

My service advisor alec was attentive to details and thorough. Listening to my request.

Had no wiper fluid and service manager offered to send someone to my location 70 miles away to correct the problem!!!

I’ve been really satisfied with the service I’ve received here @ chapman auto Mr. Alex I just cant say enough courteous not to mention the information I just learned of the sunbit program where one makes payments on the repairs which can sometimes be costly with no interest anyhow I have to say all the service men Alex, Rene,Justin, there was also a young lady that Ive been in contact with can’t recall her name but excellence for all of them they have taken care of me KUDOS. Keep up the good work P Sias

The team in the service department is always kind and helpful.

Great job

Rene Thompson is the best! He took care of everything and always kept us informed in our recent service. Looking for an Acura with top notch service, you found it.

Rene Thompson is the best! He took care of everything and always kept us informed in our rec

We have been in a couple of times for issues with the key fob for our 2021 RDX. Alex was super helpful, very kind and very customer service oriented. We are new to the area and our RDX is due for service so we’ll definitely be coming back! Thank you!!

Justin is the absolute best! He walked me through every single detail and answered all my questions without hesitation. He even showed me the parts that were replaced! I’ve never experienced that before. Justin made my experience with the service department delightful.

Always EXCELLENT

I came to this dealer a year ago contemplating a trade in for an Integra. I loved the car at that time, but I held back for different reasons. I returned a year later. I completed the trade in, and sorry I didn’t do it earlier. Regardless, my salesperson Greg has to be one of the best I’ve ever encountered. The manager and his asst were just as amazing. Outstanding customer service. My experience with Chapman Acura was smooth sailing. Wish all dealerships were like this one. Love love the car! Thank you to all of you!!!!

We received excellent service at our appointment.

Best service I’ve ever had at a dealership. Staff was courteous and efficient. Alex Robertson was especially helpful. Will definitely be back again.

Amazing worker, helped me out a lot first time buying a car and she was very helpful.

annual service and oil change. I received excellent service

Justin did a professional Jones of detailing all my needs on my visit. He was very specific on describing what was need to be done in addition to my initial request. Very competent professional and knowledgeable and describes situations excellently!

Kindly note complimentary paragraph submitted earlier. Thank you, SB

This was my first visit to Chapman since buying my car. Alex was awesome and took care of everything. Thank you

Everyone is very helpful and they Ialways offer a great service & experience!

Excellent service, very accommodating, always feel like a valued customer

Alex was great!

As owner of a 2019 MDX purchased in UT I appreciate the excellent care I get from Justin during my recent service visit. I will also bring my 2012 TSX from Sierra Vista rather than continue with the Honda dealership in SV.

Great service As always !

Very courteous and knowledgeable

Extremely helpful, respectful and accommodating. Explained everything along the way. Service was really great and they even washed my car.

I was able to get timely and quick service to get my windshield repaired.

Renee is our service advisor My family and I purchased three cars about two years ago And the service we receive from your staff, including your Sales Manager Patrick has been second to none. Thanks Andre Lampkins

Alex covered all questions I had, explained all recommended service, and applied a discount for my new battery. Great service at Chapman Acura. Thanks

Everything went great during the service visit

Alex was very helpful and patient with me because I’m hard of hearing. He went through the inspection report with me and pointed out future service needs. He was very professional and courteous.

Alex R. was knowledgeable, proactive, pleasant and professional. Immediately diagnosed issue with vehicle and helped to fix it. Costs were clear up front, reasonable, and without any hidden/extra fees. He also noticed an issue with a bothersome, defective interior part of my vehicle and was able & willing to provide me with a low-cost alternative to fix it instead of recommending/pushing for a high-cost repair. Grateful to have run into him while I was there. Highly recommend Alex & the Chapman Acura team!

Amazing experience getting windshield replaced. David was extremely efficient and did a great job!

This was my first service at Chapman and from scheduling all the way through the service it was a great experience. They were able to provide a loaner car, Alex went through every detail with me upon arrival and pick up of my vehicle. I will be back.

Car service was excellent with knowledgeable technicians and service advisors. I received great customer service at Chapman.

I bought my Acura 8 years ago from Chapman and have only taken my car to Chapmen for service. I have only had good experiences with this company.

Friendly, efficient. Car ready when promised.

Hope I got his name correct. From introduction and my inquiries. Thank You Renee !

Great service, as usual, Justin exceeded and the shop my expectations. Looking to Acura for timely follow up on recall items. Fuel pump clarification and resolution to crank shaft machining issues.

problem solved with no problems, fast, friendly, courteous, and knowledgeable

Thanks to Justin, we had another great experience when getting our RDX serviced! Justin is always friendly and ensures to thoroughly explain the service that was provided. We always appreciate the car wash as well! Thank you!

Work was done quickly and accurately

I bought a new Integra and the salesman did an excellent job in helping me out.

My experience with service was exceptional starting with a last minute appiontment to quick service and even a carwash! Friendly ,courteous service. I could not be more pleased.

The service was done well and on time. Rene Thompson was wonderful and pleasant to work with. He is a real Pro.

Left the car for twenty four hours for the service department to troubleshoot a problem with my 2020 RDX idling rough when the car was cold. They explained to me that was normal, they then corrected a problem I had with my cars computer. All this was corrected in a timely manner with true professionalism. They kept me posted on the service being performed the whole time.

I trust Chapman service to give me the best care with my vehicle. Thanks for getting me in and out so quickly!!

Great customer service, communicated well.

Great customer service, communicated well.

I took in our 2021 Acura RDX for service at Chapman Acura. Hector was my service advisor, he did an extremely great job in all areas customer service, cleanliness, professionalism, and getting our automobile serviced correctly!

Rene Thompson always exceeds the customers expectations with his great customer service. His approach and kindness is what keeps me coming back to Chapman. I entrust my service to Chapman. Feel service pricing is very good. Great piece of mind coming there.

Best service experience at a dealer ever

Excellent service from Justin Gibson. His immediate callback and next day appointment

Having noticed a new but subtle noise in the rear end of my RDX, I brought it in for service. Tech could not hear the mystery noise, so he hopped in the back seat and went for a ride with me and was able to hear the problem. Got the good news that my spare tire mounted under the car needed to be tightened. No more "ghost'. They also aired up my tires, touched up a ding near the tailgate, and gave it a bath. I also had a loaner to drive while they worked. Thanks to Justin, Luis & Acura for going above & beyond.

Great Service. Very friendly and service was fast. Gave me all the information about my car and service

Greg Walsh is the best! He did everything possible to make the car buying experience a pleasant one. Chapman Acura-Tucson beat the surrounding dealerships by a long shot. Will definitely go back and highly recommend this dealership.

I couldn't be more pleased about my interaction with Justin, the service rep, when I recently had my 2017 Acura serviced. Thanks!

I was able to wait comfortably at the dealership while they completed both services at a reasonable price. They were extremely timely and kept me informed at all times. Great service!

Stopped in for my annual service appointment and as always the service was excellent

Easy to get appointment, service was quick and what I was informed it would be. Love the waiting area and coffee and snacks.

I had an engine light come on and Chapman was able to find and correct the problem quickly.

Justin helped us make informed decisions about maintenance - what needed to be done today and what needed to be done in the near future. He was both professional and kind in serving our needs and vehicle. Highly recommend Acura. Also salesman’s Eddie Rush has sold us two cars, and we always trusted him to help us get the best pricing - trust him like family.